Our Return Commitment

At Carhartts Shop, we want you to be completely satisfied with your tactical gear purchase. If any item doesn’t meet your expectations, you may return it within 15 days of delivery for a refund or exchange. All returned items must be in new, unworn condition with original tags attached and packaging intact.

Important Note:

For hygiene reasons, we cannot accept returns on athletic shirts unless they arrive defective or damaged. This is our only product category with return restrictions.

Return Process

Follow these tactical-precise steps to complete your return:

  1. Initiate Your Return Request
    Email our support team at [email protected] within 15 days of receiving your order. Use our template below for fastest processing.
  2. Await Authorization
    Our Louisville-based team will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items
    Securely pack the items in their original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return
    Send the package to our fulfillment center at:
    Carhartts Shop Returns
    4395 Gregory Lane
    Louisville, US 40202
    We recommend using a trackable shipping method as you’re responsible for the package until we receive it.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For size exchanges or different product requests:

  1. Follow the same return process above
  2. Clearly state in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll ship your replacement item as soon as we process your return (standard shipping rates apply)

Return Request Email Template

Copy and paste this template into your email for fastest processing:

Subject: Return Request – Order #[Your Order Number] Dear Carhartts Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Defective, Wrong Size, etc.] – Requesting: [Refund / Exchange for (specify replacement item)] I confirm the items are in new, unworn condition with all original tags and packaging. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency conversion rates
  • Please allow additional time for international shipping processing

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange a free replacement or return as appropriate

For any questions about our return policy, contact our tactical support team at [email protected].