Welcome to Carhartts Shop’s FAQ section. Here you’ll find answers to common questions about our tactical gear, shipping policies, payment methods, and more. If you don’t find what you’re looking for, our tactical gear experts are always ready to assist at [email protected].

About Our Products

What types of tactical gear do you offer?
We specialize in high-performance tactical wear including:
  • Tactical Shirts
  • Tactical Pants
  • Tactical Shorts
  • Athletic Shirts
  • Jeans
Our products are designed for durability and performance in demanding conditions.
Who is your gear designed for?
Our tactical wear is perfect for:
  • Law enforcement professionals
  • Military personnel
  • Outdoor adventurers
  • Survival enthusiasts
  • Anyone who values durable, high-performance clothing
What makes your tactical gear special?
Our products combine:
  • Premium durability for demanding use
  • Functional designs with practical features
  • Comfort for extended wear
  • Affordable pricing without compromising quality

Ordering & Payment

What payment methods do you accept?
We accept all major payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and hassle-free.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your financial details are never stored on our servers.
Can I modify or cancel my order after placing it?
You may request order modifications or cancellations within 2 hours of placing your order by emailing us immediately at [email protected]. After this window, we cannot guarantee changes as we process orders quickly to ensure fast delivery.

Shipping & Delivery

Where do you ship?
We offer global delivery to most countries (excluding some remote areas in Asia and other locations). If you’re unsure about delivery to your location, please contact us before ordering.
What shipping options are available?
We offer two reliable shipping methods:
  1. Standard Shipping ($12.95 flat rate)
    • Carriers: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking
    • Ideal for urgent needs
  2. Free Shipping (on orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Perfect for planned purchases
All orders are processed within 1-2 business days.
How can I track my order?
For Standard Shipping (DHL/FedEx), you’ll receive a tracking number via email once your order is dispatched. For Free Shipping (EMS), tracking may be available depending on your location. You can always contact us at [email protected] for shipment updates.
What if my package is delayed or lost?
While we carefully select reliable carriers, occasional delays can happen. If your package hasn’t arrived within the estimated delivery window, please contact us immediately at [email protected] with your order number, and we’ll investigate with the carrier.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If your tactical gear doesn’t meet your expectations for any reason, you may return it for a full refund or exchange. Items must be in original condition with tags attached.
How do I initiate a return or exchange?
Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider (typically 5-10 additional business days).

Customer Support

How can I contact customer service?
Our tactical gear experts are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).
Where is Carhartts Shop located?
Our headquarters is located at:
4395 Gregory Lane, Louisville, US 40202
All orders are personally verified by our Louisville-based team before dispatch.

Still have questions? Don’t hesitate to reach out to our friendly customer service team. At Carhartts Shop, we’re committed to providing you with top-quality tactical gear and exceptional service.